Rujukan Laman

How winbig66 Handles Your Personal Data

At winbig66, we take your personal data seriously — this page sets out exactly what we collect, why we collect it, and how we keep it secure for…

Data Collected With Your ConsentEncrypted Account StorageNo Third-Party Sale of Your DataMalaysian Regulatory AlignmentYour Right to Access & Correct
Explore the Lobby Read FAQ
winbig66 How winbig66 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you have questions about how your data is used, want to request a copy of the information we hold on you, or need to flag a concern about a data-related matter…

Live Chat Connect with our privacy support team directly through the live chat widget on winbig66.com. Available around the clock so you can raise a data query without delay.
Email Send your privacy request or data-access query to our dedicated email address listed in the Contact page at winbig66.com. Expect a written acknowledgement within two business days.
Help Centre Our Help Centre at winbig66.com includes a dedicated Privacy section where you can submit a formal data request form and track its status through your account dashboard.
HOW WE PROTECT YOU

Our Data Handling and Security Commitments

We have structured our internal data practices around six clear principles — each one corresponding to a real action we take on your behalf.

Data Minimisation

We collect only what is strictly required to verify your identity, process your Touch 'n Go or GrabPay transactions, and maintain your account. Any field that is not operationally necessary is not collected.

Encrypted Storage

Account credentials and financial data are stored using AES-256 encryption at rest. Data in transit between your device and our servers is protected with TLS 1.2 or higher at all times.

Cookie Controls

We use session cookies to keep your lobby state, and analytics cookies to improve page performance. You can adjust non-essential cookie preferences at any time through the cookie settings panel on our site.

Retention Periods

Account data is retained for the period your account is active plus a further period required by applicable law. Once that period expires and no legal hold applies, we permanently delete or anonymise the data.

Third-Party Sharing

We share your data only with payment processors such as Boost dan FPX, fraud-prevention services, and where required by law. We do not sell or rent personal data to advertisers or marketing lists.

Your Access Rights

You may request a copy of all personal data we hold on you, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies — all through your account dashboard or by contacting our privacy team.

Frequently Asked Questions About Your Privacy

Below are the questions our account holders in Malaysia ask us most often about data handling, access rights, and how we manage the personal details tied to your winbig66 account.

We collect your name, email address, date of birth, contact number, and the payment method details you use — such as your Touch 'n Go or GrabPay identifiers. Device and session data are also logged to protect account security.

Your data is used to verify your identity, process deposits and withdrawals via Boost dan FPX, personalise your lobby experience, and comply with any applicable legal reporting requirements. We do not use it for unsolicited third-party marketing.

We share data only with payment processors, identity-verification partners, and authorities where legally required. Each third party operates under contractual data-protection obligations. We never sell your personal data to advertisers.

Log in to your account and navigate to the Privacy section of your dashboard to submit a data-access request. Alternatively, email our privacy team directly. We aim to respond with a full data export within thirty calendar days.

Yes. You may submit a deletion request through the Help Centre or by emailing us. We will process it subject to any legal retention obligations — for example, transaction records may need to be kept for a statutory period before deletion.

We retain your data for as long as your account remains active and for any additional period required under applicable Malaysian law. Once both conditions are met, your data is permanently deleted or rendered non-identifiable.

Contact our privacy team immediately via live chat or email. We will investigate within two business days and keep you updated throughout. Where applicable, we will also notify the relevant authority as required by law.

Related Pages

winbig66 Malaysia winbig66 App winbig66 Login FAQ Register